Delivery, Cancellation & Returns
Non-timber products like shelf racking or workbenches
Usual delivery time: 1-2 Days
6.1. Our 28-day returns policy means that if for any reason you are unhappy with your purchase, you can return goods in original condition within 28 days of the date you received goods, unused and in original packaging with contents in the condition they were delivered, along with a receipt of proof of purchase. We will issue a refund for the price you paid for the goods only excluding delivery costs incurred by the company.
6.2. Customers are responsible for returning goods and the costs associated with doing so back to MCD Home and Garden (UK) Ltd. Returned goods must be unmarked and free from blemishes of any kind, the total refundable amount is dependant on goods being returned to us in the same ‘good condition’ that they were received in (we would advise keeping all packaging if you are considering returning an item). Please speak to a member of our customer services team for more information on cancelling an order. Providing we have received the goods back in ‘good condition’ with a valid returns note, refunds will be issued within 30 days of the goods arriving with us.
6.3. If a customer contacts our company after the specified 28 days, MCD Home & Garden (UK) Ltd T/A MCD Garden Sheds has the right to assume that the order has progressed to completion. The customer will not have an automatic right to a refund.
Garden Sheds, Timber Garden Buildings and Timber Garden Products
All our garden sheds, garden buildings and timber garden products are handmade, build per order, usual delivery time:
Small timber items: benches, window boxes, small storage units - approx 1-3 weeks
Garden sheds, timber summer houses - approx 4-8 weeks (up to 16 weeks during peak season)
Bespoke garden buildings - delivery time is agreed individually for every project
6.4 If at any point the Customer wishes to cancel a Shed or any other Timber Garden Product(s), then the deposit (minimum 50% of product price) will be non-refundable. If payment has been made in full then you will only be entitled to a 50% refund, as work has already been carried out on your behalf. However, we reserve the right to refuse your request for any refund when we have been manufacturing bespoke shed or bespoke timber building upon your instructions. If other payment terms have been agreed then you would still be liable to pay for the goods you have ordered in full if you decide to cancel at any stage of production of a bespoke order.
6.5 In the event of a manufacturing fault claim you may be required to email or post photographic evidence to Customer Services. This will provide us with the details to make a commercial decision to either repair or replace the goods.
6.6 Wood is a naturally variable raw material; its variances are not within our control and are therefore not considered defects. Grain characteristics like knots, open grain and medullary rays are all naturally occurring features and will not be considered grounds for rejection by a customer.
6.7 All quoted dimensions are approximate and for guidance only.
6.8 Timber is a natural product and the building will ‘settle’. As a result splits, cracks and movement of timbers will always occur after installation, and adjustments may become necessary (including adjustments to; the doors and windows etc). Such adjustments and/or repairs are not part of the installation service and should be carried out by the customer.
6.9 Our warranty does not cover damage caused to products by adverse weather conditions, wind, rain or other forces of nature, accidents improper assembly or disassembly or adjustment during set up or takedown, or any abuse, misuse or neglect by the user.